SurveyLaptopTwo important online surveys are being conducted for MDS families and individuals right now. We encourage you play an active part in your or your family member's services by completing these surveys. Below are links to each of them, with the name of the survey organization and a brief overview.

ABLE NH Survey: ABLE NH (Advocates Building Lasting Equality) is conducting a survey for advocacy purposes: to gather family input on a variety of subjects to ensure that public officials receive the information needed when voting on bills that pass through the Legislature that could impact the services you or your family member receives. For more information This email address is being protected from spambots. You need JavaScript enabled to view it..

Conflict Free Case Management Survey: This Bureau of Developmental Services (BDS) survey covers Case Management services received by families and individuals through your local Area Agency. BDS has contracted with NH Family Voices to conduct this survey and to hold forums across the state, including one in Keene on November 20th. This in-person forum at MDS Keene at 6 p.m. is for those who might not have access to the survey online. If you do the survey online, no need to also attend in person, as the same questions will be asked, unless you have specific questions you want to discuss in person. For more information This email address is being protected from spambots. You need JavaScript enabled to view it..

If you receive Case Management through Area Agency Services then you may have heard the terms conflict free case management, or conflict of interest and you may be wondering what this means.

The Center for Medicaid and Medicare Services (CMS) is requiring New Hampshire to make changes in two areas of the service delivery system:

1. Conflict of Interest in Case Management to be in compliance with the Home and Community Based Setting (HCBS) Regulations requiring the separation of Case Management (Service Coordination) and direct service delivery; and

2. New Hampshire’s Organized Health Care Delivery System, relating to the payment process for providers.

How can you be involved?

You can attend a forum or complete the online survey. The forum in Keene is on November 20th at 6pm at MDS Keene. There may be videoconferencing available at MDS Peterborough if there is enough interest -- please indicate your interest in videoconference when RSVPing.

NH Family Voices has been contracted to hold forums across the state in conjunction with the online survey to allow families and individuals opportunities to participate. Click here or check below to find out dates and places of these family forums around the state.


Self Advocates are welcome to attend any of the SELF ADVOCATE or FAMILY forums. Families are welcome to attend any of the FAMILY forums even if it is not at their Area Agency. Area Agency staff will not be present during the forums. RSVP is required by noon on day of forum you will attending, Please email Jenn (This email address is being protected from spambots. You need JavaScript enabled to view it.) if RSVPing after noon of that day.   RSVP online:



Jennifer Pineo This email address is being protected from spambots. You need JavaScript enabled to view it. 271-4525


Esther4Esther Beverly of Winchester has been named Statewide Home Provider of the Year for 2017. This annual award is presented by the New Hampshire Council on Developmental Disabilities.

Esther was one of 11 finalists from around the state. She was presented the award at the Direct Support Professional (DSP) Conference on Friday, November 3 in Portsmouth, NH.

Over the past four years, Esther has diligently forged a strong relationship with a woman with significant challenges who had moved from provider to provider over a period of many years. She welcomed this woman into her family, built trust, and created a safe home environment for her. The results of this work have been heartening for everyone. Esther’s dedication has helped stabilize the woman, allowing her to focus on personal growth, and to set and achieve goals.

“As part of the Beverly family, this individual feels like she contributes to something worthwhile every day, and has something to work toward,” says Beth Staudt, MDS Service Coordinator.  “None of this would have come to fruition if not for the everyday, intensive support, unconditional love, guidance and encouragement of Esther.”

Home providers offer a family setting for adults who are unable to live alone due to a physical or developmental disability. They bring patience, common sense and a genuine acceptance of the person with the disability. MDS and the NH Council are pleased to honor DSPs and home providers who are dedicated to inclusion, dignity, full rights of citizenship, equal opportunity and full participation for all NH citizens with developmental disabilities.

2018 Open Enrollment for Medicaid starts on November 1, 2017. This open enrollment is for both Medicaid Managed Care and the NH Health Protection Program.

If you are happy with your current plan and want to remain with it, you don't need to do anything.

If you wish to change:
For Medicaid Managed Care plan members:
Open enrollment is November 1 through December 29, 2017
• New plan and state fair hearing appeal timeframes
• Expedited state fair hearing appeal process
• New and expanded Member Handbooks are available from the plans upon request, and on plan websites as early as November 1

For NH Health Protection Program (Premium Assistance Program) plan members:
Open enrollment is November 1 through December 15, 2017
• Minuteman Health and Harvard Pilgrim Health Care NH Network Silver HMO plans terminate effective December 31, 2017
• Plan copayments effective January 1, 2018

For more information, contact NH DHHS Customer Service Center at 1-844-ASK-DHHS (1-844-275-3447) (TDD Access Relay: 1-800-735-2964), Monday through Friday, 8:00 a.m. to 4:00 p.m. ET.