For up-to-date information, visit the Medicaid Care Management page on the DHHS website.

Check out this very helpful instructional Tool Kit put together by NH Family Voices and DHHS.

Please contact your MDS service coordinator if you have any questions or need assistance.

Families and individuals who have received letters from DHHS for sign-up with a Medicaid Care Management (MCM) plan need to choose a Health plan soon. Help is available. Those affected are encouraged to attend a Client Information Session in Keene on October 17 from 9:30 to 11:30 a.m. at Cheshire Medical Center. RSVP to Teri Jones by Monday, October 14 at 603-271-9404 or by email to This email address is being protected from spambots. You need JavaScript enabled to view it..

The following overview is intended to assist you in understanding DHHS correspondence and following through with their requests.

Please note: What is presented here is strictly about New Hampshire Medicaid Care Management (MCM). This is not about the Health Marketplace/Affordable Care Act/aka Obamacare that is also being 'rolled out' at this time.

Please also note: Your long term disabilities services will continue to be paid by Medicaid in the same way. This MCM change is for acute health care services only, Step 1.

Enroll or Opt Out:

The correspondence you have received from DHHS will tell you if you are Mandatory or Voluntary. (Please note if you do not receive any correspondence, this means you are Exempt and you do not need to do anything.)

If your DHHS letter states that you are Voluntary, this means that you can either Pick a Plan or Opt Out. There are no negative consequences to Opting Out. Your medical coverage will remain the same because Medicaid will continue to cover your medical needs. However you must let them know that you wish to Opt Out if this is your choice; otherwise you will be automatically enrolled in a Managed care plan.

If your DHHS letter states that you are Mandatory, then you must pick a plan.

Pick a Plan:

First make a list of all your care providers - especially your Primary Care Physician. Go on-line to the DHHS provider directory (click here) or call the Enrollment Center 1-888-901-4999 to find out which plans your care providers have signed up with.

There are three convenient ways to Opt Out or Pick a Plan:

  • NH Easy Account at

  • Call the Enrollment Center 1-888-901-4999

  • Send In Your Choice by Mail

Many providers have signed up with all three plans. To make a decision on which plan, you should consider what the plans are offering and how their services best fit your needs. Click here for a comparison of plans provided by DHHS.

Please remember the three plans available cannot offer fewer services than you were receiving with Medicaid. This means that you can expect the same or more coverage.

Help Is Available:

If you would like to contact your Service Coordinator here at MDS, he or she can help you with this process.

For more information, visit the DHHS website where there are a number of helpful informational links for client resources, including Frequently Asked Questions for clients.

Please Be Alert!

With all the changes happening with health care coverage here in New Hampshire and nationally, scams are being reported. Please do not give out personal information over the phone to anyone who calls you saying they are from any government or insurance agency wanting you to sign up for health care coverage.

Please feel free to contact your Service Coordinator or Sandra Metivier, MDS Benefits Specialist, 352-1304 ext 290, This email address is being protected from spambots. You need JavaScript enabled to view it..